*New*The Palmer Method of Business Writing;A Series of Self-teaching Lessons in Rapid **MEDIA SHIPPING** ATTENTION:USPS is experiencing SIGNIFICANT delays out of our control. Please allow an additional 7-10 business days for delivery. We appreciate your patience during this time. All of my products are genuine, authentic goods. Occasionally I sell open box products, or products that have damaged packaging, or that may be previously used. I always try to disclose the specifics of the item and package condition within the listing details. Feel free to ask questions about anything listed. Please view my feedback and make your purchase with confidence! OFFICE HOURS:Mon. - Fri. 10:00 am - 5:00 pm EST. BOOKS:I ship all books via Media Mail (if you need it faster than the normal 5 days, let me know and i can adjust the shipping) SHIPPING:Normal Shipping days are Monday - Friday. I ship items out on the next business day (Mon.-Fri.) upon receiving cleared payment. I ship using USPS Mail and offer a 30 day return policy, unless otherwise stated in the listing. Once I print out your shipping information, you will receive an email stating that your item is being shipped with a tracking number. RETURN POLICY:All my clothes, shoes, purses, glasses and accessories are described to the best of my ability. I will be happy to answer any and all questions, measurements etc just please ask! ALL RETURNS MUST BE IN THE SAME CONDITION IT WAS SHIPPED TO YOU. ALL TAGS MUST STILL BE ATTACHED AND MUST BE UNWORN. I can't accept a return on any item that you have worn. http://stores.ebay.com/oliviabrookeandco3